Audio FAQs

If the microphone on your headset isn’t working, try the following:

• Make sure the cable is securely connected to the audio input/output jack of your source device.
• If you’re connected to a computer, check your computer’s microphone input settings and make sure they’re properly configured.
• Check to see if your microphone is muted in your computer settings or in the application you’re using.
• Try your headset on a different device.

If you aren’t hearing audio from your headset, try the following:

• Make sure the cable is securely connected to the audio input/output jack of your source device.
• If you’re connected to a computer, be sure your computer’s sound output settings are properly configured.
• Try adjusting the volume on your device or application.