Hard drives faqs

Got a question regarding your Verbatim desktop or portable hard drive? Check out our FAQ section below for all the answers.

Hard Drive FAQs

Why can´t I copy files larger than 4GB to my Verbatim hard drive ?

The filesystem Fat32 has a file size limitation of 3,99GB. Backup your data first and format your hard drive into extFAT or NTFS, to solve that. Right click on the drive letter and select format.

Why can´t I select anything if I open StartPC or run StartMAC application?

Both applications are using Flash Player, which is End-of-Life. You can also directly open the PC or MAC folders on your Verbatim hard drive directly over the file explorer, to install software or to read the manuals.

Why is my Verbatim hard drive not recognised after a system change to Windows 10 ?

Windows might have failed to assign a drive letter automatically. You can assign a drive letter to your Verbatim hard drive in the disk management. Right click on Windows start icon and open disk manager. Locate your Verbatim hard drive below disk 0 and right click in the big partition box beneath it, select change or assign a drive letter and follow the wizard.

Which version of Nero BackitUp is included with your external hard drives ?

It is Nero BackitUp 2020. If you have older version, you can get it from our support using the contact details below.

What backup strategy you can recommend for my valuable data ?

Keep at least one copy of your valuable data or more for a higher security against technical failure issues.

Ideally follow the 3-2-1 Backup rule.

3 copies of your data, 2 different media types, 1 of these backups stored offsite.

Why is no backup software on my Verbatim hard drive included for a Mac ?

On a Mac you should use Time Machine for backups. Reformatting the hard drive in the file system Mac OS extended (journaled) is needed, what you can do is in the disk utility.

Click on Apple, open system preferences and Time machine. Open select disk and select the Verbatim hard drive and start the backup.

I want to use my portable hard drive with my Macbook, but when I try and use it, it will not run and says to contact the app developer to update it- what do I do?

The Start MAC app / green button app is not needed to use your portable hard drive on your Mac.

All you need to do is plug the hard drive into your Mac and you can use it right away.

product service & support

Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.

To contact us via email, fill out a support enquiry.

To contact us via phone, please call (03) 9790 8999

Our customer support is available Monday-Friday 9am – 5pm AEST (not including public holidays).

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